Wednesday, January 8, 2014

Vtech DS6522 Cordless Handset Review

I was thrilled with this system, while it worked. It was inexpensive- I paid less $40.00 for it at Costco.  The call quality was good.  The Bluetooth connection to my cell phone was a nice bonus.  When someone called my cell phone, the home line would ring so I didn't have to be in the same room with my phone to answer.  In fact, you can use this system to replace your landline and exclusively use your cellphone and make and receive calls from three points in the house.  What's not to love?

Well, after 9 months, the system failed. But, not only did it fail, it failed in a weird way that could have cost me a fair amount of money.  One night we noticed the notice on the phone that the line was busy while there was no one was on the telephone.  When I picked up the receiver, I heard the signal you hear when a receiver is left off the hook for a while.  I tried going to all the handsets and resetting them.  No luck. I unplugged the base and plugged it back in.  Still no luck. The line was open no matter what I did.  I called my telephone service provider and they said the line was open.  They had me unplug the lines from the telephone modem and as soon as I plugged them back in- again the line was open. That's when they suggested it was probably a wiring problem and wanted me to call an electrician to check our house wiring.

That didn't seem right to me.  So, I tried one more troubleshooting step and disconnected the unit from the phone line.  When I did that, the line was available again.  Somehow this had failed such that it was holding the line open.  When I plugged it back in, it would say "no line" but it was still holding the line open.

This is probably just an anomaly. While the system worked, I really liked it and it was inexpensive. I'm only writing this negative review because of the WAY it broke, very unexpected.  By breaking in such a way to hold the line open, I could have spent money having an electrician out to troubleshoot my home phone wiring which is fine.  I also spent a couple of hours on the phone with my telephone service provider and my home security system service provider eliminating those as the source of the problem.

I would have gotten another one, but when I returned it to Costco they were no longer selling this system or any Vtech systems.  I ended up going with a more expensive AT&T option.

p.s.- big shout out to Costco again.  Even though the system was under warranty, I didn't really want the hassle of dealing with the manufacturer, having to go through their troubleshooting, mail the system back, wait days for a new phone, etc.  I called Costco and told them the phone system I bought there in March had broken. They said to box it up and bring it in.  No hassles.  They gave me the full price I paid for it which I applied toward the new system that cost about $30 more.
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